Stay up-and-running with a trusted managed services provider
Business-critical applications need to perform reliably today while your business continues to evolve. That requires more than resolving incidents. It takes strong service management, clear governance and a structured approach to change. As a trusted managed services provider, we help you maintain stable operations, improve applications over time and create more capacity to focus on wider business priorities.
Managed services for Microsoft Dynamics 365 and Infor CloudSuite
Our managed services teams support both Microsoft Dynamics 365 and Infor CloudSuite environments:
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Support your Infor CloudSuite environment with ongoing application management, monitoring, optimisation and advisory support. Our teams help you maintain stable operations, manage platform changes and continuously improve your CloudSuite environment, including M3, as business requirements and priorities evolve.
Support your Infor CloudSuite environment with ongoing application management, monitoring, optimisation and advisory support. Our teams help you maintain stable operations, manage platform changes and continuously improve your CloudSuite environment, including M3, as business requirements and priorities evolve.
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Support your Microsoft business applications and cloud infrastructure with ongoing application management, cloud infrastructure services, service governance and continuous improvement across Microsoft technologies, including Dynamics 365 Finance, Supply Chain Management, Customer Engagement, Business Central, Power Platform and Azure. Our teams help you manage day-to-day support, platform updates, changes and evolving business requirements while maintaining a stable and well-governed environment.
Support your Microsoft business applications and cloud infrastructure with ongoing application management, cloud infrastructure services, service governance and continuous improvement across Microsoft technologies, including Dynamics 365 Finance, Supply Chain Management, Customer Engagement, Business Central, Power Platform and Azure. Our teams help you manage day-to-day support, platform updates, changes and evolving business requirements while maintaining a stable and well-governed environment.
Infor CloudSuite managed services
Support your Infor CloudSuite environment with ongoing application management, monitoring, optimisation and advisory support. Our teams help you maintain stable operations, manage platform changes and continuously improve your CloudSuite environment, including M3, as business requirements and priorities evolve.
Microsoft Dynamics 365 managed services
Support your Microsoft business applications and cloud infrastructure with ongoing application management, cloud infrastructure services, service governance and continuous improvement across Microsoft technologies, including Dynamics 365 Finance, Supply Chain Management, Customer Engagement, Business Central, Power Platform and Azure. Our teams help you manage day-to-day support, platform updates, changes and evolving business requirements while maintaining a stable and well-governed environment.
We’ve been helping companies like yours
Turn life after go-live into continuous progress with Evolve
Run & Support – keep your applications stable, reliable and supported in day-to-day operations.
Grow & Adapt – continuously improve and adapt your solutions as your business, users and requirements change.
Innovate – identify and introduce new capabilities that help you get more from your technology investment.
Run, improve and adapt your applications with one connected model
We deliver managed services through one connected model, combining a structured transition into service with stable day-to-day operations, controlled change and ongoing innovation, all supported by clear governance.
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A structured handover into managed services, covering scoping, planning, execution, hypercare and service readiness.
A structured handover into managed services, covering scoping, planning, execution, hypercare and service readiness.
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24/7 application support through an ITIL-based service model, with agreed service levels and dedicated domain expertise.
24/7 application support through an ITIL-based service model, with agreed service levels and dedicated domain expertise.
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Controlled improvements and changes delivered through defined build, test and deployment processes.
Controlled improvements and changes delivered through defined build, test and deployment processes.
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Advisory workshops that identify new capabilities and feed into a rolling improvement roadmap, including opportunities around AI.
Advisory workshops that identify new capabilities and feed into a rolling improvement roadmap, including opportunities around AI.
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A dedicated service delivery manager providing accountability across every tier.
A dedicated service delivery manager providing accountability across every tier.
Transition
A structured handover into managed services, covering scoping, planning, execution, hypercare and service readiness.
Run & Support
24/7 application support through an ITIL-based service model, with agreed service levels and dedicated domain expertise.
Grow & Adapt
Controlled improvements and changes delivered through defined build, test and deployment processes.
Innovate
Advisory workshops that identify new capabilities and feed into a rolling improvement roadmap, including opportunities around AI.
Governance
A dedicated service delivery manager providing accountability across every tier.
Use governance to connect IT services with your business
Effective IT service management should support more than incident resolution and system availability. Our Evolve governance model connects operational performance with your changing business priorities and long-term technology direction.
- Operational governance – focused on day-to-day delivery, service performance, incidents and ongoing operational needs.
- Tactical governance – focused on planning, priorities and continuous improvement across your applications and services.
- Strategic governance – focused on long-term direction, business value and how your technology should evolve as your needs change.
Frequently asked questions
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A managed services provider takes responsibility for agreed areas of your IT environment, helping to maintain reliable day-to-day operations while supporting ongoing change. Services can include application support, incident management, monitoring, governance, system improvements and access to specialist expertise.
A managed services provider takes responsibility for agreed areas of your IT environment, helping to maintain reliable day-to-day operations while supporting ongoing change. Services can include application support, incident management, monitoring, governance, system improvements and access to specialist expertise.
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An application management services (AMS) provider typically focuses on supporting and maintaining business applications. A managed services provider can offer a broader service model that combines application support with other areas of IT operations, such as cloud infrastructure, security and monitoring, as well as governance, service management, continuous improvement and innovation. The exact scope varies by provider, so it is important to understand what is included.
An application management services (AMS) provider typically focuses on supporting and maintaining business applications. A managed services provider can offer a broader service model that combines application support with other areas of IT operations, such as cloud infrastructure, security and monitoring, as well as governance, service management, continuous improvement and innovation. The exact scope varies by provider, so it is important to understand what is included.
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Look for a managed services provider with proven expertise in your applications, industry and business processes, as well as clear service levels, governance and accountability. You should also consider how the provider manages transition, supports ongoing improvement and works with your internal teams as your requirements change.
Look for a managed services provider with proven expertise in your applications, industry and business processes, as well as clear service levels, governance and accountability. You should also consider how the provider manages transition, supports ongoing improvement and works with your internal teams as your requirements change.
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Managed services can bring greater structure and consistency to IT service management through defined processes, service levels, ownership and governance. This can give your teams clearer visibility of performance, priorities and incidents while creating a more structured approach to improvements and change.
Managed services can bring greater structure and consistency to IT service management through defined processes, service levels, ownership and governance. This can give your teams clearer visibility of performance, priorities and incidents while creating a more structured approach to improvements and change.
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Yes. A managed services provider can support cloud-based business applications by managing day-to-day support, incidents, updates, changes and ongoing improvements. Columbus provides managed services for applications including Microsoft Dynamics 365 and Infor CloudSuite.
Yes. A managed services provider can support cloud-based business applications by managing day-to-day support, incidents, updates, changes and ongoing improvements. Columbus provides managed services for applications including Microsoft Dynamics 365 and Infor CloudSuite.
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The transition time depends on the size and complexity of your application environment, the services being transferred and the knowledge that needs to be handed over. If you want a clearer view of what your transition could involve, Columbus can help you assess your current setup, define responsibilities and plan a structured handover into ongoing service.
The transition time depends on the size and complexity of your application environment, the services being transferred and the knowledge that needs to be handed over. If you want a clearer view of what your transition could involve, Columbus can help you assess your current setup, define responsibilities and plan a structured handover into ongoing service.
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The cost of managed IT services depends on factors such as the applications being supported, number of users, service hours, required expertise, service levels and the scope of support and improvement activities. Columbus can help you define the right service scope and understand which support levels, capabilities and resources are most appropriate for your organisation.
The cost of managed IT services depends on factors such as the applications being supported, number of users, service hours, required expertise, service levels and the scope of support and improvement activities. Columbus can help you define the right service scope and understand which support levels, capabilities and resources are most appropriate for your organisation.
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Evolve is Columbus’ structured managed services approach for connecting day-to-day operations with ongoing improvement and innovation. It brings together Run & Support, Grow & Adapt and Innovate, helping organisations maintain reliable applications while continuing to adapt and develop them over time.
Evolve is Columbus’ structured managed services approach for connecting day-to-day operations with ongoing improvement and innovation. It brings together Run & Support, Grow & Adapt and Innovate, helping organisations maintain reliable applications while continuing to adapt and develop them over time.
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Traditional application management services often focus primarily on maintaining applications and resolving incidents. Evolve combines day-to-day support with controlled improvements and innovation, giving organisations a structured way to adapt their applications, introduce new capabilities and connect technology priorities with changing business needs.
Traditional application management services often focus primarily on maintaining applications and resolving incidents. Evolve combines day-to-day support with controlled improvements and innovation, giving organisations a structured way to adapt their applications, introduce new capabilities and connect technology priorities with changing business needs.
What does a managed services provider do?
A managed services provider takes responsibility for agreed areas of your IT environment, helping to maintain reliable day-to-day operations while supporting ongoing change. Services can include application support, incident management, monitoring, governance, system improvements and access to specialist expertise.
What is the difference between a managed services provider and an AMS provider?
An application management services (AMS) provider typically focuses on supporting and maintaining business applications. A managed services provider can offer a broader service model that combines application support with other areas of IT operations, such as cloud infrastructure, security and monitoring, as well as governance, service management, continuous improvement and innovation. The exact scope varies by provider, so it is important to understand what is included.
How do I choose a managed services provider?
Look for a managed services provider with proven expertise in your applications, industry and business processes, as well as clear service levels, governance and accountability. You should also consider how the provider manages transition, supports ongoing improvement and works with your internal teams as your requirements change.
How can managed services improve IT service management?
Managed services can bring greater structure and consistency to IT service management through defined processes, service levels, ownership and governance. This can give your teams clearer visibility of performance, priorities and incidents while creating a more structured approach to improvements and change.
Can a managed services provider support cloud applications?
Yes. A managed services provider can support cloud-based business applications by managing day-to-day support, incidents, updates, changes and ongoing improvements. Columbus provides managed services for applications including Microsoft Dynamics 365 and Infor CloudSuite.
How long does it take to transition to a managed services provider?
The transition time depends on the size and complexity of your application environment, the services being transferred and the knowledge that needs to be handed over. If you want a clearer view of what your transition could involve, Columbus can help you assess your current setup, define responsibilities and plan a structured handover into ongoing service.
How much do managed IT services cost?
The cost of managed IT services depends on factors such as the applications being supported, number of users, service hours, required expertise, service levels and the scope of support and improvement activities. Columbus can help you define the right service scope and understand which support levels, capabilities and resources are most appropriate for your organisation.
What is Evolve managed services model?
Evolve is Columbus’ structured managed services approach for connecting day-to-day operations with ongoing improvement and innovation. It brings together Run & Support, Grow & Adapt and Innovate, helping organisations maintain reliable applications while continuing to adapt and develop them over time.
How is Evolve different from traditional application management services?
Traditional application management services often focus primarily on maintaining applications and resolving incidents. Evolve combines day-to-day support with controlled improvements and innovation, giving organisations a structured way to adapt their applications, introduce new capabilities and connect technology priorities with changing business needs.
Get in touch
Frederik Thordal Jørgensen
Vice President, Global Services
Senior business and technology leader with extensive experience helping organizations maximize value from Microsoft technologies, managed services, and digital transformation initiatives. Specializing in customer growth, service excellence, governance, operational optimization, and AI-enabled business transformation across international markets.